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| Troubleshooting Process for Remote Meeting Attendee |
| User requests for operational assistance are normally handled through your Remote Meeting administrator. Basic troubleshooting steps outlined below are recommended before requesting assistance. |
| Troubleshooting Process for Remote Meeting Attendee |
| 1. When I click on the Client Login button, I don’t see the rmtMeeting login page. First, try again. There may be a transient problem. If it still doesn’t work, enter http://www1.rmtcentral.net into your browser. |
| 2. Does the RMT login page appear? NO – The browser pauses for a while and then reports an error. A temporary Internet routing or DNS problem may be occurring. Wait a minute and retry. If inability to connect to the rmtConnectManager server persists more than a short time, contact your Remote Meeting administrator. YES -- A temporary problem has cleared, continue logging into your Remote Meeting. |
| 3. I can’t connect to a Remote Meeting using information from meeting schedule e-mail. The rmtMeeting Remote Meeting Portal page at www. rmtcentral.net is O.K. Verify you are entering the login information from meeting schedule e- mail correctly. Check to see if you have received an updated meeting schedule e-mail. Check with your RMT administrator as to meeting status. It may have been rescheduled or cancelled. You cannot log into a meeting outside of the specified start and end times. |
| 4. Do you successfully complete the Company and Personal login screens, but do not receive the rmtView video session (picture control buttons etc.) display? Contact your Remote Meeting administrator for assistance. |
| 5. Do you see the rmtView video session display, but you have only a blank video window instead of a rmtiCam video image? Press the “Help” button on the Remote Meeting video session display. You will be given the option to test your network connection to the camera server. For this you will need the Company ID and Main Password sent to you in your meeting email notice. If you are using Microsoft Internet Explorer, did you successfully download the camera’s ActiveX control plugin? If not, please refer to the information on the ActiveX control on the login page. Also, try selecting the small picture and lower picture quality options. With MSIE, network congestion can prevent an image from appearing initially. If you now see the video, you likely have a network bandwidth problem. |
| March 29, 2004 |
| Patented |
| Site and Content Copyright 2004-2008 by Remote Meeting Technologies, LLC Terms of Use Contact RMT Site Map |
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| Live Video Web Conferencing Systems where the viewer controls what's seen. |